Grievance

Following grievance redressal procedures has been adopted in OSMCL for an efficient and effective way to meet the goals and objective of the Corporation.

1. The physical grievance hearing from suppliers/ stake holders / public is conducted from 4.00 PM to 5.00 PM on every Monday in OSMCL Hqrs.
2. In case, Monday is a holiday, the grievance hearing shall be held on next working day.
3. All concerned person shall be allowed to report at the reception desk of OSMCL on the physical grievance hearing day 30 minutes before the stipulated timing.
4. All physical grievances shall be intimated in writing. All supporting documents shall be presented before Managing Director during grievance hearing.
5. All the grievance documents marked by MD, OSMCL shall be recorded in a register maintained at MD’s Secretariat and forwarded to concerned division for further course of action in order to update the compliance status of the recorded grievance.
6. Updating of compliance status is done by MD’s Secretariat as and when communication is received from the concerned division.
7. The compliance status is communicated to the petitioner, if he desires.
8. In the absence of MD, OSMCL, the authorised official will conduct the grievance hearing.
9. Grievance hearing can’t be entertained on any other day or time other than scheduled day or time.
10. Any type of vague/ irrelevant /anonymous grievances shall not be entertained.